Topling Energy Limited Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
Our contact details
daniel.jones@topling.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Purchase or account history
- Health and safety information
- Account information
- Website user information (including user journeys and cookie tracking)
- Photographs or video recordings
- Records of meetings and decisions
- Identification documents
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Purchase history
- Account information, including registration details
- Information used for security purposes
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Legitimate interest:
- We collect personal information in order to monitor the performance of the systems that we install for our clients. We monitor to ensure that a) it is working and b) it is performing to the levels it should be.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Contract
Where we get personal information from
- People directly
How long we keep information
The personal date that we will need to keep after our works have been completed on site include:
- Name and contact details
- Addresses
- Account information, including registration details
- Health and safety information
- Photographs or video recordings
- Records of meetings and decisions
We will need to keep this data in order to contact you if there is an issue with the system, delivery any replacement items/materials, ensure we have good historic record keeping for health & safety matters.
The data is stored digitally on a secure internal database. The data will be accesses, if needed, by Topling Energy Limited employees only. Your data will not be shared with anyone outside of the organisation. We will retain this data for the lifecycle of the system: 25 years. If we have not installed a system, but have gained personal information from yourselves (for example to provide a quotation), then the data will be destroyed securely immediately. We will destroy the data securely using online tools of deletion (including back-up files).
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
7 May 2024